Thought: vendor scorecards that only track price are useless

Neha Gupta

IT Sourcing Manager, HCL Technologies

Agar scorecard mein sirf savings dikhao toh quality aur OTIF ignore ho jaata hai. Humne on-time delivery, defect ppm, aur responsiveness add kiya — conversations bilkul change ho gayi. What dimensions do you track?

3 comments

Comments (3)

7·0

Ananya Reddy

11 days ago·Jul 23, 2026, 2:56 PM

Share the scorecard live in QBRs. Vendors take it seriously when it is visible.

6·0

Rahul Mehta

12 days ago·Jul 22, 2026, 1:03 PM

Price-only scorecards teach vendors to underbid and recover later. Completely agree.

5·0

Priya Sharma

13 days ago·Jul 21, 2026, 12:10 PM

We track OTIF, ppm, responsiveness SLA, and innovation ideas submitted per quarter.